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Modernizing Operations for a Global Event Management Firm

Modernizing Operations for a Global Event Management Firm

Overview


Client: A Large-Scale Event Planning and AV Production Company


Industry: Event Management & Production

ICT Metrics


/ Digital Transformation Partner


The client faced operational inefficiencies in managing staff assignments, on-site logistics, and client communications for multiple events running concurrently. Manual scheduling and paper-based tracking led to delays, miscommunications, and service gaps.


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Challenge

Our Solution

Operational inefficiencies in staff assignment, logistics, and client communications caused delays and service gaps.
ICT Metrics deployed Dynamics 365 Field Service and Sales to digitally manage job dispatching, technician scheduling, and client follow-ups. Real-time dashboards and mobile apps were implemented for efficient on-site management.


Results:




• 50% faster assignment of field staff to event sites
• Reduced miscommunication with on-site teams through mobile app access
• Full visibility into service status across all events
• Increased client retention through proactive follow-up and service tracking


Technology Stack
Dynamics 365 Field Service, Dynamics 365 Sales, Power Apps Mobile, Microsoft Teams Integration.




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